http://www.ericgreenspan.com/me/how-to-achieve-mind-blowing-customer-service/ Eric Greenspan: CEO, Make It Work :: Managing Partner, MIW Media :: Executive Producer, Tech Radio :: Builder of the Mind Blowing Customer Experience Mon, 16 Aug 2010 22:11:04 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.ericgreenspan.com/me/how-to-achieve-mind-blowing-customer-service/comment-page-1/#comment-22 DIRECTV: the good, the bad and the ugly | FLOWetry | Heather Burlesci, Dir. of Flow Thu, 19 Nov 2009 07:11:28 +0000 http://www.ericgreenspan.com/?p=341#comment-22 [...] experience with their customer service was rather delightful, to quote MIW’s idea of service!  The phone was quickly answered after pressing a few prompts, the agent Lonnie was very nice, she [...] [...] experience with their customer service was rather delightful, to quote MIW’s idea of service!  The phone was quickly answered after pressing a few prompts, the agent Lonnie was very nice, she [...]

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